A Guide: Why Are My Reviews Missing on Google?
With Google's new AI-driven review filter, you're going to lose some reviews. Here's how to navigate the new system without going crazy.
Updated 6/19/2023: Finally, Google has created a new support form where businesses can ask Google to reinstate missing reviews. See our step by step Guide to recover missing Google reviews.
Last week it became obvious that Google had a serious bug that was deleting the reviews from a number of listings. When that happens everyone thinks that the reviews missing from their listings are due to the bug.
The bug actually impacted a relatively small number of locations. Most missing reviews are due to the fact that Google has intentionally filtered them for one of a number of reasons.
At the moment there are four (maybe more) reasons your reviews have gone missing. How do you know what happened to your reviews?