Google Shifting GBP Support to 'Brand Ambassadors' aka Gig Workers?
The seemingly new Google Ambassador program holds out the promise of better support. But that's probably an illusion.
Except for a brief period from 2013 to 2015, Google GBP support has been either non-existent or inadequate*. The process makes it very difficult to actually get to a human contact; and when you do, the lowest levels of support are frequently unhelpful. Could hiring "passionate brand ambassadors" (gig workers) for customer support solve the problem? Google appears to be trying just that.