Our Chatbot Future Is Here
OpenAI's ChatGPT is impressive and has sparked the internet's collective imagination. This is only the beginning.
- The chatbot market is expected to generate revenues of $25B by 2030. OpenAI alone expects revenues of $1B by 2024.
- Chatbots can improve CX; 88% of consumers who’ve interacted with them in the past year had a positive experience.
- Chatbots are evolving in three main ways: getting smarter, more conversational and more valuable.