What Reviews Tell Us About How Walmart Is Really Doing
Reviews can provide an independent look at management issues and consumer trends at large multi-location chains. This 'proof of concept' approach explores Walmart's inventory woes through the lens of local store reviews.
- Like many retailers, Walmart has struggled with supply chain issues. Those issues show up in customer reviews of Walmart stores and out-of-stock items.
- We tracked stock-related mentions in reviews from 101 Walmart stores over a 10 month period. We discovered review volumes increased as consumer satisfaction went down.
- This exercise shows, at scale and over time, how reviews offer unique insights about businesses, their strengths and problems – to whomever is interested.