NYC Orthopedist fined $100k for fake reviews, "reputation management" company manipulates Google Product Experts to get reviews removed, solution for the SAB location bug at hand?

Can the 'AI Pin' Replace the iPhone? The short answer is "no." But Humane's new AI-powered wearable "pin" is an impressive hardware

GPT vs. Search: Battle of UIs Google has been "the front door to the internet" since the early 2000s. But a decade from now, perhaps sooner, search (as

Google Maps Updates - Bloat or Value? Last week Google announced several new features were now available in Google Maps including Immersive View, more EV charging station information, an updated

After nearly 3 years of uninterrupted output and 133 podcasts, Near Media will be taking a short hiatus through November 1. We'll resume publishing on November 3. Will

Plug-ins and Personalized Search Before Apple bought Siri in 2010, its CEO Dag Kittlaus envisioned his digital assistant eliminating the need for a "middle man" (Google) by linking

Local Falcon's New AI Recommendations Local rank tracker Local Falcon just rolled out a new AI-based feature, which CEO David Hunter believes is unique among Local SEO tools.

Agencies: ChatGPT Now #2 Most Used Tool There are multiple "state of digital agencies" survey reports (e.g., Vendasta, CallRail), including one we did but haven't

Google Tried to 'Kneecap' Spotlight The Google antitrust trial started a month ago. And while the war in Israel has now "pushed it off the front page,

Apple Users Prefer Google Maps 2:1 BrightLocal released its second "Local Business Discovery and Trust Report," polling 1,100 on a range of questions, including how many

Google's Call History has a checkered past including cancellation but its now back, The FTC claims that review platforms have perverse incentives to allow fake reviews, we agree and Apple Maps has updated their local Insights

MSFT: 'Google Blocked Bing' Earlier this week Microsoft CEO Satya Nadella testifed at the Google antitrust trial. The irony of the companies' role reversal should be lost

Apple Search Redux Google's antitrust trial seemed to clearly establish that Apple isn't going to build its own search engine (and never took it seriously). But

Google's Listings Clean-up Over the past two years, suspensions have been a big percentage of GBP Forum requests, especially for service area businesses (SAB). Google required re-verification, including

Google @25: Iconoclast to Idolater Google began in 1998 as an idealistic company with huge ambition: "to organize the world's information and make it universally accessible and

ChatGPT Finds Its Voice ChatGPT is now a true virtual assistant. It can understand images and speak to you using one of several very human sounding synthetic voices. The image

Ex-Googler: Clicks Affect Rankings Google has always maintained it doesn't use behavioral signals such as clicks or dwell time in search rankings. And it has called such claims

Bard+ Arrives with Extensions After a couple of months with no updates, yesterday Google rolled out Bard Extensions (similar to ChatGPT plug-ins). Bard extensions were first announced at Google I/

Local SGE's Manic Episode   Last week SEO Andy Simpson discovered a Local SGE snapshot with two carousel results and a whole lot of thumbnails. The query was "

Amazon Search Upgrades Answer Google Amazon dominates product search. And Google has been battling back for several years with a range of strategies and tactics: more product results, visual search

US: Google 'Weaponized' Search Defaults The US v. Google has kicked off, with the US Department of Justice (DOJ) arguing Google used default search deals as an anti-competitive

'One and Done' Policy Will Be Global Google has rolled out a new policy and process for reinstatement of suspended listings in Europe. When a business is suspended

Google's Day in Court There have been a dizzying array of antitrust claims against Google in Europe and the US. In the US, Google currently faces two active

Does Yahoo Directory 2.0 Make Sense? The venerable Yahoo Directory shut down, after nearly 20 years, in 2014. It was a victim of exploding online content and an ascendant

People Not Using ChatGPT to 'Search' When ChatGPT launched it was immediately seen as a "Google killer." However, that has not come to pass. In fact,

Google's 'Naïve' SEO Advice Google has long promoted the idea that you should create content for people (e.g., Helpful Content Update) and not for its

Deduping GBP Profiles: There's a Form for That! Google Maps' knowledge graph includes 200 million business listings and captures them from multiple trusted data suppliers and other

Europe's DSA Forcing Change Europe's Digital Services Act (DSA) passed in early 2022; now it's taking effect. A companion to the Digital Markets Act,

TikTok 'Search Ads Toggle' After months of testing with an expanding group of advertisers, TikTik has officially rolled out search ads, called "Search Ads Toggle." The

European regulations are compelling Google to improve Google Business Profile support.

Has BingGPT Failed? When Microsoft announced integration of ChatGPT into Bing this February, the company proclaimed it was "reinventing search." The positive coverage and buzz was a PR

SGE While Browsing Earlier this week, Google announced a number of SGE upgrades, including a new feature called "SGE While Browsing." (Bing has something similar.) To access SGE

GBP Support Using Gig Workers Google has long attempted to reduce or eliminate costs from Google Business Profile Support. We have written up Google's newest effort to try

AI Summaries the Future of Reviews? E-commerce site Newegg introduced AI-generated review summaries (h/t SEL). And Amazon is doing something similar. Newegg is using ChatGPT to extract highlights from

Google's Antitrust Trial Set Earlier this week, a California judge denied Google's summary judgment motion in the $5 billion Chrome "incognito" browser tracking lawsuit.

EU DSA to influence Maps moderation, Google LSAs add new categories, Google Maps listings hijacked again (and again).

ChatGPT Beats Google in Blind Test In blind testing, users appear to prefer ChatGPT search results over Google by almost 2:1. Those are the findings of the test'

Finally, Links in Google SGE Perhaps the loudest criticism of Google SGE has been its failure to cite sources for content that appears in the "AI Snapshot." (Links

GBP's New Policies & Guidelines Google sent out an email today announcing simplified policies and guidelines. Translated from Google speak: We are now actually telling you what the

Meta's Image Makeover   Meta is back. Not long ago, the company was reeling from Apple's privacy changes, a bad bet on the metaverse, the rise of

Google Search Ads Up, Bing's Billion Chats Google and Microsoft announced quarterly earnings yesterday and both beat Wall Street expectations. With $74.6 billion in total revenue, Google

Product Search Shifting Driven by Prime loyalty, Amazon has been the dominant product search site for most consumers, followed by Google. While that remains true, there's some interesting

Can AI Save Siri?   According to a Bloomberg report, Apple has been working on its own generative AI to catch up ro everybody else. Known internally as "Ajax,"

Apple Maps Momentum Last week we discussed the growth of Apple Maps and estimated its iPhone user market share at 37% (others have larger estimates). This week a number of

Fast, Cheap Content For months we've been debating the impact of generative AI on search. Some marketers argue AI will "revolutionize the SERPs." That's

Local: Bing in Fourth Place Monday we published a preliminary analysis of Apple Maps traffic vs. Google for local search/discovery. Mike's conclusion was that roughly 37% of

Google SGE Usage Decline? When Google SGE launched I was super excited (as they say) because I believe that the SERP is broken. But now I mostly don't

Is Apple Maps Driving Traffic? In late 2021 it became obvious that Apple Maps had become a much more powerful discovery tool that could deliver traffic to businesses. The rollout

Cage Match: Twitter vs. Threads By now you've read about or signed up for Threads, Meta's Twitter clone. Threads officially launched yesterday in 100 countries, though

GDPR Gets Some Teeth Meta (née Facebook) built its ad model on massive, largely surreptitious data collection, which fueled highly personalized ad targeting. That capability and model are now in

FTC's New Fake Reviews Rule The FTC has been refining its fake review policy, as part of its endorsement guidelines and forthcoming rules. The guidelines indicate what types

Perspectives on Google's Struggle Google has been battling the perception its SERP quality is in decline, filled with ads and "SEO chum." Google's Helpful

GBP: 3 Videos Now in Default View We reported several weeks ago that Google was starting to display a single video on Google Business Profiles in mobile search results. In

Cost of Fake Reviews: $24B In its blog post announcing litigation against alleged review fraudster Ethan Hu, Google cited an FTC report stating consumers wasted "$125 on average each

How Facebook F'd Up Waze Deal Roughly a decade has passed since Google bought Waze for more than $1 billion. Waze co-founder Noam Bardin tells the fascinating story

Teen TikTok Inspires 1-Star Barrage Marketing today can be a complex and volatile proposition for local business owners. A case-in-point involves a nail salon in Philadelphia, Pennsylvania that is reportedly

Google AI Feature Dump Google this week released a barrage of AI-driven updates to Search, Shopping and Maps. The company started by reiterating all the things you can do with

Fake Review Summaries Amazon may be in denial about how counterfeiting and review fraud are long-term threats to its brand. According to a recent US-UK consumer survey, 84% of shoppers

Google Finally Focused on Fake LSA Reviews? Google has missed a huge opportunity with Local Service Ads (LSAs) to clean up both local listings and reviews. Within a vetted and

Study: Localized Stories Drive Links Most content marketers publish studies and data for the purpose of lead-generation, press coverage or both. Often they use PR pros to target publications with

Vision Pro 'Feels Like the Future' Whether or not Apple's Vision Pro actually sells next year or is succeeded by more affordable headsets, it appears Apple

Starting today the Monday edition of the newsletter will be written by Mike Blumenthal and have a more tactical focus on GBP and local search. If you have any feedback,

No AI for 70% of Google Queries? Google's SGE has three or four modes: auto-generated AI Snapshots, "manual" AI (push to "Generate"), an AI

Social Beating SEO for B2B The top B2B marketing challenges, according to a new US-based survey (form) from WPromote and Ascend2, are: 1) improving CX, 2) proving digital marketing ROI,

SGE: The New Local Pack Google opened the gates to its AI Search Generative Experience (SGE). There's much to say and we'll provide more analysis soon.

Google Ads: AI Everywhere All at Once The subtext of Google I/O was about convincing investors the company wasn't going to be bested by AI competitors. Search-related

Was Neeva Doomed from the Start? Neeva is shutting down its search engine. The news came out this weekend in an email and blog post from founders Sridhar Ramaswamy and

LocalGPT Is No Google Killer  Earlier this week I gained access to ChatGPT beta features web browsing and plug-ins. Plug-ins are like Chrome extensions and bring their full datasets (presumably)

Disappearing Local Pack Appearances of the Local Pack again seem to be in decline. We've written about this in the past but local SEOs continue to raise the

84% Wary of Amazon Reviews There's an unacknowledged trust crisis online and one manifestation is fake reviews. We've been tracking growing skepticism about reviews, which is

New Twitter CEO Is a 'WEF' Twitter's new CEO is Linda Yaccarino. Until this week, she was chair of global advertising at NBCU. She appears to

Where's 'Dogpile for AI'? Remember "metasearch" from the late '90s? Sites like Dogpile and Metacrawler displayed results for the same query from multiple

Google's 'Snackable' Magi   Google's I/O developer conference starts Wednesday. It will be chock-a-block with AI-related announcements. Among them, it's anticipated that

Bing Beating Google Never mind the fact that Bing's revival is entirely based on third party technology, Microsoft is now out-innovating Google in search. And while Bing has

AI's Impact on Jobs A week ago Box CEO Drew Houston announced the company was laying off 500 employees as it frees up headcount for AI hires. This

Content Farms: The Next Generation NewsGuard, a site that rates the credibility of information websites, found a range of publications (49) in multiple languages producing content "entirely or mostly

Social Traffic Mislabeled "Direct" A new study by SparkToro concludes that a considerable percentage of website traffic coming from social media sites is often mischaracterized as "direct&

Search + AI Drive Google, MSFT Earnings Both Google and Microsoft reported positive earnings yesterday. Microsoft beat expectations with ~$53B, while Google posted $69.8B in total revenue. For Microsoft, overall

Amazon F(ai)ke Reviews One of the primary use cases for Amazon has been product reviews. This is well established by consumer surveys. And reviews are obviously a major

Peak SMB for GBP? Like other large tech companies publishing "economic impact" reports, Google's is mostly PR. Published annually since 2009, it argues the company'

SanFranciscoGPT At Near Media, we don't equally agree on how disruptive AI will be to local search. I'm probably the most bullish of the three of

'Panicked' Google Readies Magi By now you've read or read coverage of the NY Times article yesterday that says Google is "panicking" over AI

Google Throttling Local Packs? What's happening with the Local Pack? Last year, Moz and LocalSEOGuide noticed a drop Local Pack frequency, from 40% and 42% of SERPs to

Bargle Uses Yelp for Local Results Miriam Ellis at Moz compares local results from Google and Bard and finds Bard wanting. Beyond critiquing the quality of results, her article is

Google's Post-Cookie Manifesto Victor Wong is sincere when he says that Google's Privacy Sandbox initiative is trying to solve the cookie problem for publishers, consumers and

Just Bargle It Google + Bard = Bargle. Google will be integrating Bard into the SERP. That's according to an interview of CEO Sundar Pichai in the WSJ, part of

Search Movement Afoot There's some evidence that Bing has grown usage modestly since the introduction of BingGPT. However its share vs. Google appears largely unchanged according to other

Bard, Google Assistant to Merge Google's tentative rollout of Bard hurt the perception of Google's technology leadership. So CEO Sundar Pichai is now doing PR interviews.

Google: 20% More Fake Reviews in 2022 Earlier this week we discussed how review attacks are becoming more creative. Jason Brown is documenting many of these cases, including how hotels

Fake Positive Review Attacks? Ever heard of a "5-star review attack"? A hostile party posts obviously fake 5-star reviews -- in order to make a business look bad?

Google 'Online Conversion Local Ads' Michel Van Luijtelaar of GMBapi.com brought our attention to what he/Google is calling "online-conversion Local Ads." These units can

Local Ranking Factors 2023 Whitespark just published the 2023 version of the Local Search Ranking Factors study (LSRF). There's a lot there to digest. We'll discuss

AI Everywhere All at Once   Microsoft is all-in on AI. Seemingly, it's everywhere, all at once. This week Adobe introduced Firefly, a set of generative AI tools for

Whither the Local Pack? After the EU's Digital Markets Act (DMA) passed a year ago, we began to speculate about the impact it could have on Google local

TikTok Ban: What Happens Now? Roughly two years of negotiations between the US government and TikTok have come to an impasse. The US is (again) demanding divestiture but China is

ChatGPT-4 Est Arrivé Yesterday OpenAI released ChatGPT-4, which represents a leap ahead compared to version 3.5. It's multimodal, meaning it can understand and produce images and video

GoWalla Take Two Local social networking (or social cityguide) app GoWalla is back. GoWalla was originally Foursquare's primary competitor. Both launched in 2009. Foursquare survives today, albeit in

MSFT: BingGPT Is Working It's been roughly a month since the introduction of BingGPT. And this week Microsoft's Yusuf Mehdi announced that the search engine had

Her Is Here An Israeli start-up Chat.D-ID has combined ChatGPT with an AI avatar that you can actually talk to and who will talk back. Pictured below, it is

Ask Jeeves, Gist & Phind The "conversational search" model embodied by Ask Jeeves in its early days may represent the future of search/discovery. Rather than indexing documents,

How AI Changes Local Listings & Rep Management Every major listings and reputation management company is now adding or will add AI capabilities. At the risk of leaving someone out,

BingGPT Not a 'Google Killer'   You've seen the conjecture that ChatGPT will render Google obsolete within two years. After finally gaining access and testing out BingGPT,

ChatGPT: They Like Me! There's been an abundance of "insider" debate about ChatGPT. But what do consumers think? The first survey we've seen comes

Beyond Search Engines User behavior is changing. Here are three macro-trends: 1) AI-assisted discovery, 2) searching beyond search, 3) shifting social media engagement. As we all know, AI is potentially

Why Apple Holds Back in Search Most of the discussion this past week in search has again been about BingGPT, its alter-ego Syndey and how Microsoft is trying to minimize

Will GPT-Search Get Sued?   We've written before about the upcoming SCOTUS case Gonzalez v. Google. The central question is whether algorithmic recommendations are entitled to protection under Section

GPT: Shiny Object Syndrome Exactly one week ago was Google's Paris event, followed by a $100 billion investor sell-off. That was attributed to a factual error in Google&

Do Super Bowl Ads Matter? It was a great game, but what about the ads? This year they cost ~$7 million for 30 seconds. Do they deliver value? That'

BingGPT: Will People Care? The BingGPT vs. Google Bard story is everywhere. I understand why; it's the first really exciting thing to happen in search for a long

Google Underwhelms in Paris Google is arguably the most powerful AI company in the world. However that wasn't really on display in today's "Live from

Google Teases Bard This Wednesday in Paris, Google will preview its answer to ChatGPT (Bard) at an event entitled "Search, Maps and Beyond." In many ways this has

AI-Generated (Fake) Reviews TripAdvisor's top-rated restaurant in Montreal doesn't actually exist. Its creation was a prank by a Canadian comedian to prove that review platforms don&

Yahoo Ready to Climb 'Search Mountain' Yahoo really is going to reinvest in search. The company has been teasing this on Twitter over the past couple of weeks.

Yandex & Google Ranking Factors Since Russian search engine Yandex's ranking algorithm was "leaked" or hacked last week, SEOs have been pouring over it for insights

Subsidize Local Ads to Save News A new coalition of groups called Rebuild Local News has proposed a dramatic tax-based solution to the problem of collapsing local journalism, which is

DOJ: Break Up Google Ad Manager The US Justice Department (DOJ) has now filed two antitrust lawsuits against Google. The first, in 2020, covers search and paid search. That will

Google's AI Store Inventory Google recently announced several new AI-based tools for retailers. Some are focused on e-commerce, offering improved personalization and recommendations for retailer websites. More interesting

Will AI Deliver for SMBs? While there's been considerable discussion about how AI will revolutionize digital marketing for brands and agencies, I haven't seen much on

AI Content: Proceed with Caution AI is the industry's shiny new object, which has undeniable momentum. Google's DeepMind appears poised to introduce a ChatGPT competitor. One

The Death of Recommendations? Most people aren't following the forthcoming SCOTUS case Gonzalez v. Google. Arguments will be heard in February. To recap the facts: US citizen Nohemi

Apple Means Business Connect Don't call it "Apple My Business." Today the company announced Apple Business Connect (not Apple Maps Connect). Not unlike GBP, it'

Apple XR Headset the New Google Glass? Following CES, there are reports that Apple will announce its long-awaited mixed-reality headset at the WWDC conference this year. The company is reportedly

Search: AI-Results a Giant Snippet Neeva and You.com have started showing AI-generated results in their SERPs. This follows news that Microsoft is planning to add AI-chat to Bing to

Can Bing Beat Google with AI Chat? There's already been enormous coverage and speculation about the potential impact of AI chat on search and Google in particular. You

Our most popular articles and podcasts of 2022.

Musk Looking for Way Out To say that Elon Musk's short tenure as Twitter CEO has been disastrous is an understatement. We could recount the "parade of

Anti-Google Maps Coalition Amazon (AWS), Meta, Microsoft and TomTom have joined forces with The Linux Foundation to form the Overture Maps Foundation. The project is very similar in principle to

Local Guide Reviews Favored Sterling Sky recently published a case study examining the impact of different review features and characteristics on what we might call "review longevity" – how

ChatGPT: Google's 'Innovator's Dilemma' ChatGPT explainer videos are all over TikTok. And this morning, ChatGPT servers were crashing under the weight of all the

AI Content Threat to Google Looking back, 2022 will be remembered as a breakthrough year for AI. Between AI-image generators such as DALL-E and Lensa and ChatGPT, marketers and the

Google 'Getting Worse' – Again Months ago a popular discussion topic was: Google ain't what it used to be. The Freakonomics radio show last week revisited the

ChatGPT and Local Search Like a lot of people, I've been playing with OpenAI's ChatGPT chatbot. It's "early days" and it makes

Users Want Review Transparency The state of reviews is fraught. Reviews remain highly influential but consumers are more skeptical and generating fewer of them now. In addition, Google is using

Due to a technical issue, many subscribers did not receive our newsletter yesterday. Apologies if this is a duplicate in your inbox. Survey: 74% Buying Links A recent survey of